Course Information


Coach /Mentor: NQF Level 3/4
Unit Standards Covered
Number Title NQF Level Credits
117877 Perform one-to-one training on the job 3 4
Course Overview :

Practitioners who have achieved this unit standard will be able to perform one-to-one on the job training. They will thus be able to a learner in a specific skill or task; evaluate their progress and judge whether the learner is ready for assessment.

Duration :

Three days which includes on-site assessments on day 3.

Facilitate and Evaluate Learning
Unit Standards Covered
Number Title NQF Level Credits
10294 Identify and Respond to Learners with Special Needs and Barriers to Learning 5 10
114924 Demonstrate an Understanding of the OB Education and Training approach within the context of a NQF 5 5
117871 Facilitate Learning Using a Variety of Methodologies 5 15
123397 Evaluate a Learning Intervention 5 10
Course Overview :

People who have achieved this unit standard will be able to draw up a plan to implement the NQF; identify learner’s training needs and goals, decide on the most appropriate facilitation methods and activities, plan and deliver training sessions; identify any learners with special needs or barriers to learning and accommodate these; evaluate the learning sessions, and reflect on them.

Duration :

Five days plus one day on-site assessment two weeks later

Assessor
Unit Standards Covered
Number Title NQF Level Credits
10294 Identify and Respond to Learners with Special Needs and Barriers to Learning 5 10
Course Overview :

People who have achieved this unit standard will be able to conduct outcomes-based assessments according to pre-designed assessment guides within their fields of expertise as required by SAQA. They will also be able to register as an assessor at their relevant ETQA.

Duration :

Five days including one day on-site assessment two weeks later

Design Assessments
Unit Standards Covered
Number Title NQF Level Credits
115755 Design and Develop Outcomes-Based Assessments 6 10
Course Overview :

People who have achieved this unit standard will be able to design and develop assessments to facilitate consistent, credible, reliable, fair, and unbiased assessments of learning outcomes.

Duration :

Two–day workshop plus one support day.

Moderator
Unit Standards Covered
Number Title NQF Level Credits
115759 Conduct Moderation of Outcomes-based Assessment 6 10
Course Overview :

People who have achieved this unit standard will be able to moderate outcomes based assessment by either observing the assessor or moderating a portfolio of evidence. They will also be able to register as a moderator at their relevant ETQA.

Duration :

Four days including completion of portfolio.

Design and Develop Learning Programmes
Unit Standards Covered
Number Title NQF Level Credits
123394 Develop outcomes-based learning programmes 5 10
123396 Define target audience profiles and skills gaps 4 6
123401 Design outcomes-based learning programmes 6 15
Course Overview :

The purpose of this unit is to provide participants with the skills and knowledge required to design and develop learning programmes based on SAQA unit standards or qualifications.

Duration :

Four–day workshop plus one support day.

Skills Development Facilitator
Unit Standards Covered
Number Title NQF Level Credits
15217 Develop an organizational training and development plan 5 6
15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 4 6
15221 Provide information and advise regarding skills development and related issues 5 4
15227 Conduct skills development administration in an organization 4 4
15232 Co-ordinate planned skills development interventions in an organization 5 6
Course Overview :

This programme assists learners to develop an appropriate Workplace Skills Plan, to prepare an Annual Training Report and to advise and implement a training and development plan which will address the skills needs of the individual, the organisation and the sector as a whole

Duration :

Four days plus one support day

Managing Conflict and Acting Assertively
Course Overview :

Practitioners who have achieved this unit standard will have an understanding of the basic concepts of assertive behavior; how to identify assertive behavior and the value thereof, and how to communicate in an assertive manner with clients and fellow workers. They will further be able to identify and manage the resolution of personal conflict between persons or parties.

Duration :

Two days.

The Basic Conditions of Employment Act
Unit Standards Covered
Number Title NQF Level Credits
114274 Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 5 8
Course Overview :

Practitioners who have achieved this unit standard will be able to understand and apply the Basic Conditions of Employment Act in the workplace

Duration :

Two days

Employment Equity Act
Unit Standards Covered
Number Title NQF Level Credits
119943 Interpret and apply employment equity legislation to industry charters 5 6
Course Overview :

This programme is specifically aimed at Employee
Representatives in a big corporate environment to
ensure that they will be able to advise and guide their
members on the above issues. This will avoid
unnecessary CCMA court cases.

Duration :

2 Days

Labour Relations Act
Unit Standards Covered
Number Title NQF Level Credits
114273 Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 5 6
Course Overview :

This course will equip the learner with an understanding of the creation of the CCMA, its origins, functions, powers and duties; the creation and the functioning of a Bargaining Council; of Collective Agreements, their origins, structures and legal standing, and finally the process to extend Collective Agreements.

Duration :

Two days

Business Report Writing Skills
Unit Standards Covered
Number Title NQF Level Credits
12153 Use the writing process to compose texts required in the business environment 4 5
Course Overview :

This unit standard teaches learners to recognise and effectively use textual conventions and features specific to business texts and the process to follow in writing texts and reports required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written reports and other texts that are specific to a business environment, require a particular format and may include specified legislated requirements.

Duration :

Two days

Effective Presentation Skills
Unit Standards Covered
Number Title NQF Level Credits
115789 Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 5 5
Course Overview :

This course is designed to equip the learner with the competence and confidence to plan and prepare for presentations; to deliver presentations more effectively and successfully, and to participate effectively in oral communications in a variety of contexts.

Duration :

Two days

Managing Incapacity
Unit Standards Covered
Number Title NQF Level Credits
9263 Counsel others for incapacity or poor work performance 5 4
Course Overview :

Practitioners who have achieved this unit standard will be able to counsel employees for incapacity or poor work performance as a result of poor work performance, ill health or injury, intermittent ill health or injury with the aim of improving on performance. This course will enable the learner to communicate related legislation and prescriptions regarding the management of discipline; explain when counselling an employee would be relevant; measure actual performance against required performance and identify gaps; discuss action plans with employees, and prepare and keep all relevant documents.

Duration :

Two days

Negotiating Skills
Unit Standards Covered
Number Title NQF Level Credits
13948 Negotiate an agreement or deal in an authentic work situation 5 4
Course Overview :

The learner will be taught to explain the need for negotiation skills in business; the steps in the negotiation process; apply the steps in the negotiation process to an authentic situation, and explain strategies that could be used in negotiation.

Duration :

Two days

Managing Poor Work Performance
Unit Standards Covered
Number Title NQF Level Credits
11473 Manage individual and team performance 4 8
Course Overview :

Practitioners who have achieved this unit standard will be able to manage individual and team performance by setting performance goals and measures; formulating development plans, and monitoring and evaluating performance.

Duration :

Two days

Value systems
Unit Standards Covered
Number Title NQF Level Credits
8648 Demonstrate an understanding of professional values and ethics 5 4
Course Overview :

The learner will develop an understanding of professional service ethics in the workplace including concepts such a professional accountability and values, and how and why value conflicts arise in the workplace. The learner will therefore be more perceptive to incidents of value conflict and be better equipped to deal with such conflict thereby contributing to a more ethical culture in the industry and workplace. 

Duration :

Two days

Office Administration
Course Overview :
This course provides a broad introduction to the business environment and thus forms the starting point for a learner wishing to enter or currently engaged in a business sector. The focus is on the acquisition of knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work and more specifically with regards to the importance of information; types of records that can be generated; the need for accurate record keeping, and the administration of records. 31337FileExists Duration :

Two days

Thinking and Problem Solving Skills
Unit Standards Covered
Number Title NQF Level Credits
115402 Assist n researching the problem and the solution within a consulting context 5 6
Course Overview :

The course will equip the learner with an ability to analyse a problem for a consulting project and determine a suitable remedial action using a selected problem solving process and problem solving tools.

Duration :

Two days

National Certificate in Occupationally Directed ETD Practices: Level 5
Unit Standards Covered
Number Title NQF Level Credits
10294 Identify and Respond to Learners with Special Needs and Barriers to Learning 5 10
114924 Demonstrate an Understanding of the OB Education and Training approach within the context of a NQF 5 5
115753 Conduct Outcomes-Based Assessment 5 10
115755 Design and Develop Outcomes-Based Assessments 6 10
115759 Conduct Moderation of Outcomes-based Assessment 6 10
115789 Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 5 5
115790 Write and present for a wide range of purposes, audiences and contexts 5 5
117865 Assist and support learners to manage their learning experiences 4 5
117871 Facilitate Learning Using a Variety of Methodologies 5 15
117874 Guide learners about their learning, assessment and recognition opportunities 5 6
123394 Develop outcomes-based learning programmes 5 10
123396 Define target audience profiles and skills gaps 4 6
123397 Evaluate a Learning Intervention 5 10
123401 Design outcomes-based learning programmes 6 15
15217 Develop an organizational training and development plan 5 6
15218 Conduct an analysis to determine outcomes of learning for skills development and other purposes 4 6
15221 Provide information and advise regarding skills development and related issues 5 4
15227 Conduct skills development administration in an organization 4 4
15232 Co-ordinate planned skills development interventions in an organization 5 6
Course Overview :

The NQF Level 5 OD-ETDP’s five modules are offered over a 1-year period, 5 days a month. They focus on preparing training and development employees to design, implement, assess and manage as well as quality control learning and development in their workplaces

Duration :

Five study schools of 5 days plus two on-site assessments.

Communication in Wholesale & Retail Environment
Course Overview :

The course is based on the new SAQA-registered unit standards, NQF Level 2; 15 Credits:

  • Maintain and adapt oral/signed communication
  • Write/present for a defined context
  • Access and use information from texts

This program will provide you with the knowledge and skills you require to communicate in the workplace.

Duration :

Four days

Customer Care
Course Overview :

The course is based on the new SAQA-registered unit standards, NQF Level 2; 13 Credits:
- Interact with customers
Resolve customers queries/complaints

This program encompasses the skills, knowledge and attitudes required to deliver service to customers. It entails being able to communicate effectively with customers, respond to their complaints, receive and process sales orders and identify customer special requirements.

Duration :

Four days

Merchandise
Course Overview :

The course is based on the new SAQA-registered unit standard, NQF Level 2; 10 Credits
- Mark merchandise and maintain displays

This program will help you to develop the knowledge and skills required to arrange and present merchandise in the store. In completing this unit standard, you will also learn about setting up and maintaining displays, as well as labeling or pricing of stock.

Duration :

Four days

Point of Sale
Course Overview :

The course is based on the new SAQA-registered unit standard, NQF Level 2; 21 Credits:

  • Record transactions
  • Pack customer purchases at point of sales
  • Process payment at a point of sale

This program will provide you with the knowledge and skills you require to effectively apply point of sale handling procedures.

Duration :

Four days

Safe and Secure Working Practice
Course Overview :

The course is based on the new SAQA-registered unit standard, NQF Level 2; 10 Credits:
- Maintain a safe and secure wholesale and retail environment

This module incorporates the National Occupational Health and Safety Act guidelines. It encompasses the skills, knowledge and attitudes to maintain a safe work environment for staff, customers and others. It involves observing basic safety and emergency procedures.

Duration :

Four days

Mentoring
Unit Standards Covered
Number Title NQF Level Credits
117865 Assist and support learners to manage their learning experiences 4 5
117874 Guide learners about their learning, assessment and recognition opportunities 5 6
Course Overview :

Practitioners who have achieved this unit standard will be able to give guidance and support regarding learning needs, opportunities and career pathways to learners. They will also be able to refer learners to appropriate counselling or career information agencies

Duration :

Two days plus one support day a month later.