Point of Sale

The course is based on the new SAQA-registered unit standard, NQF Level 2; 21 Credits:

  • Record transactions
  • Pack customer purchases at point of sales
  • Process payment at a point of sale

This program will provide you with the knowledge and skills you require to effectively apply point of sale handling procedures.

Entry Requirements: 

This qualification is aimed at individuals entering the sector for the first time, informal / business owners as well as individuals working in entry level within occupations in the sector.


Four days

What’s in it for the learner?: 

In just three days you will learn about:
Interacting with customers and completing the following transactions, including:

  • Cash purchases
  • Credit card purchases
  • Lay-buys
  • Multi-tenders
  • Correction of transaction errors
  • Refunds
  • Maintaining supplies of change
  • Pack/wrap customer purchases
  • Complete relevant documentation for each
    transaction type
  • Security procedures at point of sale
  • Operation and maintenance of point of sale
  • Documents used at point of sale
  • Malfunction of point of sale equipment
Workshop Methodology: 

Interactive workshop to familiarise learners with concepts, processes and issues.

For final certification the learner will need to demonstrate his/her ability to carry out sales transactions. These include operating terminals, correct procedures for handling a range of payment methods, using the correct POS documents, and selecting and using the correct wrapping and packaging.


Will be conducted during the workshop by means of observation.

On completion of the workshop the learner will have to submit a portfolio of evidence for assessment.

On completion of the workshop: 

On completion of this course you will be able to:

  • Prepare to record transactions at the point of sale and perform end of day
  • Record transactions
  • Interact with customer when recording transactions
  • Record transactions to prevent shrinkage and losses
  • Maintain stock balances while recording transactions
  • Perform start and end of day functions at POS
  • Process payment at POS
  • Minimise losses at a POS
  • Replenish cash at a POS float
  • Perform cash up
  • Explain factors impacting on the packing of customer purchases
  • Explain the importance of packing customer parcels correctly
  • Pack customer purchases