Office Administration

This course provides a broad introduction to the business environment and thus forms the starting point for a learner wishing to enter or currently engaged in a business sector. The focus is on the acquisition of knowledge, skills, values and attitudes in relation to the learner’s own context and experience of the world of work and more specifically with regards to the importance of information; types of records that can be generated; the need for accurate record keeping, and the administration of records. 31337FileExists
Entry Requirements: 

Learners should:
- Hold a GETC or equivalent qualification
- Be competent in communication and mathematical literacy NQF level 1


Two days

Who should attend?: 

This course is intended for any person who is currently engaged in office administration, or who aspires to enter the business sector.

What’s in it for the learner?: 

The learner will:
- Understand the importance of information and why this should be recorded
- Describe and discuss the need for accurate record keeping and the methods to be employed to create, store and control access to such records
- Identify types of records
- Understand record keeping systems
- Describe and discuss the need for confidentiality, access and security procedures with regards to record-keeping.


Will be conducted during the workshop by means of observation.
On completion of the workshop the learner will have to submit a portfolio for assessment.


Once a learner has been declared competent, his/her results are forwarded to the relevant SETA for endorsement. A nationally recognised certificate will be issued.

On completion of the workshop: 

The learner will be able to:
- Explain why companies record and keep information
- Name and describe the type of records that are specific to a contract in a selected business sector
- Locate and provide records to users on request
- Maintain confidentiality of customer and company information