Job Description

Posted 4 weeks ago

Core Responsibilities:

. Lead the continuous improvement of service delivery systems and technician training infrastructure aligned with AFGRI’s mission and service excellence goals.
. Oversee workshop operations and provide strategic guidance on all technical and mechanical service activities.
. Establish and enforce robust service procedures and operational standards to ensure timely, high-quality customer support with strong financial outcomes.
. Drive efficiencies across service support and training functions through structured communication, streamlined processes, and performance alignment.
. Conduct technical needs assessments, evaluate competency frameworks, and implement tailored training interventions.
. Develop comprehensive training materials aimed at measurable skill enhancement and performance optimization.
. Administer the training budget effectively to ensure cost-efficiency and return on investment.
. Continuously assess technician performance to identify skill gaps and improvement areas.
. Champion AFGRI’s brand values by embedding them into all training and development programs.
. Maintain clear communication channels across technical, instructional, and executive teams.
. Monitor industry advancements to integrate best practices and innovation into training methodologies.

EDUCATION:

. John Deere Certified Technician – Engine Maintenance, Product Servicing and Product Management
. John Deere Certified Technical Trainers Servicing and Product Management.
. BA Bachelor’s Degree or equivalent

EXPERIENCE

. Minimum of 10yrs. Experience as a John Deere Technician
. Minimum of 6yrs. Experience training junior technicians in John Deere Product Maintenance and Servicing
. Minimum of 6yrs. Managerial Experience