Job Description

Posted 3 months ago

Key Performance Areas:

* Coordinate and manage the activities carried out in the workshop, following the guidelines of the After-Sales Manager, ensuring the provision of technical assistance services to heavy vehicles.
* Ensure the processing of material requests to the Component Manager and/or Warehouse Clerks whenever necessary
* Ensure the availability of necessary parts in stock for planned interventions.
* Define work schedules, responsibilities for each team member, and distribution of the defined activity plan.
* Conduct a survey of repair needs for damaged vehicles, identify necessary materials for activities, and prepare/discuss estimates with the insurance company.
* Provide and negotiate estimates for damaged vehicles with insurance companies.
* Ensure customer support during repairs, keeping them informed of the activities carried out.
* Supervise and control the execution of services (diagnosis/repair) and monitor timelines.
* Ensure the recording of additional services on service sheets.
* Monitor the completion of tasks on the service sheet and the corresponding invoicing
* Receive and analyze invoices for subsequent customer billing.
* Ensure the implementation of defined business strategies for the area of operation.
* Coordinate, accompany, guide, and motivate work teams in the execution of their tasks, providing on-the-job coaching and identifying training needs with their superior, ensuring the achievement of defined objectives

Requirements and Skills

* Preferably, 3 years of professional experience in similar roles.
* Technical qualification
* Knowledge of Computer Skills, Microsoft Office, Technical Repairs, Workshop Management, Mechanics, Metalworking, Electricity, Painting, and Inventory Management.
* Possess behavioral skills such as Leadership, Analysis and Decision-Making, Results Orientation, Customer and Business Focus, Openness to Change and Learning, Communication and Negotiation, Relationship Building, Teamwork, Adherence to Organization, and Professional Ethics.
* Good Customer services
* Fluent in English (Spoken and written)
* Must have a Driver’s license
Volvo Truck Workshop Management experience will be beneficial

Tagged as: Nors Botswana