Childline Botswana (formally Childline Botswana Trust) is a non‐governmental, non‐profit organization based in Gaborone, Botswana.
It was founded in 1990 by Doreen Khama and Fay Smith in response to rising rates of child abuse.
The organization is established as a trust fund, governed by a Board of Trustees drawn from community members.

Vision, Mission & Values

Vision
To have a nation that is child-friendly, one that respects children’s rights and does not abuse its children by the year 2036.

Mission
Childline Botswana’s mission is to help abused children, and more broadly address child welfare issues through a combination of:

Education

Counselling

Casework

Alternative care programmes

Values / Principles
They adhere to several guiding principles, including:

Fairness in resolving cases

Botho (humility) in customer service

Best interest of the child in all undertakings

Commitment of staff and board

Botlhaga (initiative) in their duties

Objectives / What They Aim To Do

Some of their key objectives include:

Providing emergency services for children in need

Helping parents or caregivers who are struggling with their children, including where there is abuse or fear of abuse

Assisting adults who themselves may have been abused as children

Offering the public a way to report suspected child abuse

Referring professionals (social welfare, teachers, health workers, police etc.) and other NGOs for cases or joint action

Educating the public on child abuse, children’s rights, and advocating for protective policies

Services Offered

Helpline / Phone Support: They provide a free, confidential helpline service available 24/7

Support for youth and children in all cases of abuse (including sexual abuse, domestic violence) and also for mental health issues resulting from such abuse

Counseling, casework, intervention, and where needed, alternative care arrangements

Support also extends to caregivers, parents who need help, and adults who suffered abuse in their childhood

Contact Details & Access

Helpline numbers:

3 900 900

Mobile: 72 300 901

Toll-free: 0800 300 900

Address:
Block 7, Plot No. 2045, next to Limkokwing University, Gaborone, Botswana

Postal Address:
P.O. Box 202195, Bontleng, Gaborone

Email: [email protected]

Operating Hours: 24 hours / 7 days a week

Languages: At least English is supported

Partnerships & History

Childline Botswana is part of the Child Helpline International network, which connects helplines globally.

The organization collaborates with government bodies, NGOs, and community stakeholders to strengthen child protection in Botswana.