Emergency Assist

What is Emergency Assist 991?

• A private, fully integrated emergency response provider based in Gaborone, delivering 24/7 roadside assistance, pre-hospital medical care, home emergency services, and a call‑centre helpline.

• They also offer First Aid training, fire‑safety courses, and run a Driving Academy (after acquiring Road Master Driving Academy), aligned with Botswana Qualifications Authority (BQA) and Road Transport and Safety (RTS) standards.

Key Services

1. 24/7 Roadside Assistance

   • Towing, battery jump-start, flat tyre help, emergency fuel delivery, minor mechanical repairs, and vehicle locksmith services. They include reciprocal coverage in South Africa.

   • Membership tiers: Silver, Gold, Platinum (e.g., Gold ~P1,100/year).

2. Emergency Medical Services

   • Pre-hospital care with trained EMTs and evacuation by road or air, supported by a dedicated 24/7 call centre.

3. Home Emergency Assistance

   • Available for issues like plumbing, electrical faults, security lockouts, etc.

4. Training Programmes

   • First Aid (Levels 1–3).

   • Fire‑fighting basics: how to control small fires, prevent spread, manage smoke.

   • Defensive and advanced driver training via their consolidated Driving Academy.

5. Road Safety & Community Outreach

   • Leading Star‑Rating for Schools (SR4S) road-safety initiatives since 2019, targeting safer environments around schools.

   • Active in national road‑safety education campaigns.

🚨 Calling Emergency Assist 991

• Dial 991 nationwide for assistance—roadside or medical.

Practical Details

• Founded: 2013.

• Location: Plot 20695, Cnr Sekotlo & Magochanyama Road, Block 3 Industrial, Gaborone.

• Employees: ~51–200 .

• Membership cost example:

  • Gold: P1,100/year (~$75).

  • Platinum: P1,735/year – Silver: ~P904/year .

• Digital innovation: They use Cardskipper, offering digital membership cards and CRM capabilities.

Additional Emergency Information in Botswana

• The standard national emergency number is 999—used to reach police, fire, or ambulance services.
  However, Emergency Assist 991 is a private service—an excellent alternative for fast medical or roadside help.

✅ Summary

📞 When to Use What?

• Call 999 for public emergency services (police, ambulance, fire brigade).

• Dial 991 to access Emergency Assist’s private services—for vehicle breakdowns, medical evacuation, or home repairs.