Water Utilities Corporation

Water Utilities Corporation (WUC) is a government-owned parastatal in Botswana, established in 1970 by an Act of Parliament (Cap 74:02). Its primary mandate is to provide potable water and wastewater management services across the country, ensuring sustainable and efficient water supply to urban centers and villages .

📍 Head Office

• Location: Sedibeng House, Plot 17530, Luthuli Road, Gaborone

• Postal Address: Private Bag 00276, Gaborone, Botswana

• Telephone: +267 360 4400

• Fax: +267 397 3852

• Email: metsi@wuc.bw

• Website: www.wuc.bw

📞 Customer Service Contacts

• Toll-Free Number: 0800 555 555

• Mobile Line: +267 73 042 819

• SMS Service: 16299

• USSD Code: *186#

• Email: contactcentre@wuc.bw

🏢 Branch Network

WUC operates multiple branches and revenue offices across Botswana, including locations in Francistown, Maun, Selebi-Phikwe, and Ghanzi. These offices provide services such as bill payments, account inquiries, and customer support.

💧 Services Offered

• Water Supply: Provision of potable water to residential, commercial, and industrial customers.

• Wastewater Management: Collection, treatment, and disposal of sewage and wastewater.

• Infrastructure Development: Construction and maintenance of dams, pipelines, and treatment plants.

• Laboratory Services: Water quality testing and analysis through facilities like the Mmamashia Laboratory, which is ISO/IEC 17025:2017 accredited .

🌍 Infrastructure Highlights

WUC manages several key water infrastructure projects, including:

• Dams: Gaborone, Nnywane, Bokaa, Shashe, Letsibogo, and Ntimbale.

• North-South Carrier Scheme: A major water transfer project that conveys water from the north to the south of Botswana .

📱 Digital Services

WUC has implemented digital platforms to enhance customer experience

• Online Portal: Customers can view bills, make payments, and manage their accounts online.

• Mobile Services: USSD code *186# allows for quick access to account information and services.