To coordinate the development and implementation of strategies for Shared Digital Services of the Government of Botswana policies, legislation and standards.

•Monitors development of policies, legislation and standards, and implementation of policies, legislation, standards and guidelines for shared digital services.

•Provides guidance in the implementation of National Digital Strategies and policies.

•Monitors provision of digital services across the government to facilitate national digital transformation.

•Provides guidance in the design and development of National Enterprise Architecture to guide business digitization across the economy.

•Establishes and reviews Service Level Agreements (SLAs) with service providers for shared digital services.

•Monitors development and maintenance of Operations Level Agreements (OLAs) with customers.

•Develops systems that manage and analyses customer interactions and data throughout the customer service cycle.

•Monitors development and integration of technologies to provide adequate hosting solutions for all Government systems.

•Monitors the development and maintenance of technologies to provide networking capabilities for all Government systems.

•Monitors the development of technologies to store, process and disseminate data.

•Monitors and advises on security measures to government digital assets and information.

•Provides guidance in the design and development of digital platforms for public service delivery.

•Develops and implements strategies to improve the adoption and usage of digital services.

•Represents the Ministry in various fora on issues of shared digital services.

•Consults with stakeholders in the development and review of Shared Digital Services policies, legislation and standards.

•Monitors compliance to policies, legislation and standards for shared digital services.

•Provides technical guidance, direction and enforces compliance with regulatory, industry and best practice including taking appropriate action in liaison with law and public legislation, labour disciplinary policy and procedures.

A Bachelor degree in Information Communication Technology or Computer Engineering or a related field.
EXPERIENCE: A minimum of Fourteen (14) years’ relevant work experience in ICT or related field of which two (2) years should have been served as Chief Systems Analyst – D1 salary scale.

•Optional contributory Medical Aid Scheme (Government pays 50% and employee pays 50%).

•Gratuity paid at 30% of aggregate salary upon expiry of contract.