Job Description

Posted 4 weeks ago

Purpose

The Training Facilitator will ensure all company technical training is delivered in line with the company policy, set KPI’s and customer expectations. They will also deliver all technical training, come up with training content development, do training reporting and also deliver assigned training to completion.

Responsibilities

• Deliver high impact Basic Induction Trainings

• Deliver high impact Refresher Trainings

• Deliver high impact Customer Specific Trainings

• Conduct quality drills before commencement of any training

• Develop training content in line with business/client expectations and requirements

• Timely reports after every training

• Liaise with operations team to ensure proper planning for all trainings before hand

• Proper record keeping for all trainings

Knowledge and Qualifications & Experience

• Diploma in Security management or related field

• At least 5 years experience in Security officers training

• At least 10 years experience in Security Industry

• Minimum 3 years experience in a security supervisory role

• Exposure to delivering commercial security trainings

Personal Qualities

• Attention to details

• Ability to deliver with strict deadlines

• Ability to work with different levels of staff

• Working with complexity and professionally

• Excellent communication skills

• Ability to work with minimum supervision

• Ability to deal positively with change

• Strong presentation skills

Technical skills

• Trained security officer and supervisor

• Security drills skills

• Offensive and defensive use of PR24

Knowledge and Qualifications & Experience

• A degree in Business Management or any other relevant qualification

• Knowledge and experience in organizational effectiveness and operations management

• Knowledge of business and management principles and practices

• Industry relevant experience

• At least 5 years’ experience in operations with at least 2 in management level

Technical Skills

• Financial Acumen

• Project Management

• Conflict Management

• Negotiation

• Microsoft Word – Intermediate level

• Microsoft Excel – Intermediate level (Advance level are advantageous)

• Microsoft PowerPoint – Basic level

• Google suite of products

Behavioural Skills – Management

• Awareness of the market environment

• Understanding the organizational environment

• Delivering strategy

• Driving change

• Leading people

• Delivering performance

• Working with complexity

• Managing professionally

• Collaborating and Co-operating