
Training Officer at G4S
Job Description
Purpose
The Training Facilitator will ensure all company technical training is delivered in line with the company policy, set KPI’s and customer expectations. They will also deliver all technical training, come up with training content development, do training reporting and also deliver assigned training to completion.
Responsibilities
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Deliver high impact Basic Induction Trainings
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Deliver high impact Refresher Trainings
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Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
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Reduce/Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments
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Ensure that employees are properly equipped to handle assignments e.g. JDs, training, resources
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Effective People Management
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Maintain excellent employee motivation, performance management and engagement
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Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action
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Resolve disputes or disagreements promptly
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Proper allocation of employees to positions to fulfill contract requirements
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Ensure appropriate level of employee training and development
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Monitor adherence to rules, regulations and procedures by the operators
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Carry out performance appraisals of the reports as per G4S policy
Ensure maintenance of customer service levels
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Make regular liaison and scheduled meetings with customers
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Address customers requests and complaints promptly
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Ensure quality service delivery in line with the “G4S Way”
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Enforce compliance to agreed SLAs
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Offer integrated security solutions and value add to the customer
Support the implementation of HSSEC Improvement plans
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Develop an infrastructure of responsibility for Health and safety within the different branches
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Establish targets for health and safety improvement, regularly review performance and take corrective action where necessary
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Ensure strict compliance with the G4S golden rules, minimum standards and all related policies and provide the necessary support to achieve health and safety targets
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Ensure that the country’s safety initiatives are embedded at the lowest levels
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Engage employees on a regular basis and establish effective means of consultation with employees on matters of health and safety. Identify and reward good safety behavior
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Investigate cases of ill-health and workplace accidents, identify causes and implement preventative measures and ensure incident reporting takes place as per procedure
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Review and approve risk assessments and agree on and manage the implementation of the corrective actions identified
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Minimum Qualifications & Experience
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Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration or any related field;
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Minimum of 5 years’ experience in the HR/Administration field. Past experience as an HR generalist in a fast-paced, commercial environment preferably in a services business.
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The ability to build and maintain credible relationships throughout the business
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An enthusiastic and ‘can-do’ attitude to HR.
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Commercial mind-set and hands-on approach.
How to apply
- “At G4S, we embrace diversity in all forms, welcoming applications from qualified individuals irrespective of gender, race, religion, disability or any other background. Join us in our commitment to diversity” To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https://atscareers.g4s.com not later than 03 July 2025. Applications must be addressed to: The Human Resources Director G4S (Botswana) Limited P.O Box 1488 Gaborone NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful.
Skills:
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