Job Description

Posted 4 weeks ago

Purpose

The Training Facilitator will ensure all company technical training is delivered in line with the company policy, set KPI’s and customer expectations. They will also deliver all technical training, come up with training content development, do training reporting and also deliver assigned training to completion.

Responsibilities

• Deliver high impact Basic Induction Trainings

• Deliver high impact Refresher Trainings

  • Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities

  • Reduce/Eliminate incidents and customer claims by carrying out pre deployment and continuous risk assessments

  • Ensure that employees are properly equipped to handle assignments e.g. JDs, training, resources

Effective People Management

• Maintain excellent employee motivation, performance management and engagement

• Ensure that no staff incidents occur, such as strikes, work stoppages, industrial action

• Resolve disputes or disagreements promptly

• Proper allocation of employees to positions to fulfill contract requirements

• Ensure appropriate level of employee training and development

• Monitor adherence to rules, regulations and procedures by the operators

• Carry out performance appraisals of the reports as per G4S policy

Ensure maintenance of customer service levels

• Make regular liaison and scheduled meetings with customers

• Address customers requests and complaints promptly

• Ensure quality service delivery in line with the “G4S Way”

• Enforce compliance to agreed SLAs

• Offer integrated security solutions and value add to the customer

Support the implementation of HSSEC Improvement plans

• • Develop an infrastructure of responsibility for Health and safety within the different branches

  • Establish targets for health and safety improvement, regularly review performance and take corrective action where necessary

  • Ensure strict compliance with the G4S golden rules, minimum standards and all related policies and provide the necessary support to achieve health and safety targets

  • Ensure that the country’s safety initiatives are embedded at the lowest levels

  • Engage employees on a regular basis and establish effective means of consultation with employees on matters of health and safety. Identify and reward good safety behavior

  • Investigate cases of ill-health and workplace accidents, identify causes and implement preventative measures and ensure incident reporting takes place as per procedure

  • Review and approve risk assessments and agree on and manage the implementation of the corrective actions identified

Minimum Qualifications & Experience

• Bachelor’s degree in Human Resources, Industrial Psychology, Business Administration or any related field;

• Minimum of 5 years’ experience in the HR/Administration field. Past experience as an HR generalist in a fast-paced, commercial environment preferably in a services business.

• The ability to build and maintain credible relationships throughout the business

• An enthusiastic and ‘can-do’ attitude to HR.

• Commercial mind-set and hands-on approach.

Tagged as: G4S

Skills: