Job Description

Posted 2 months ago

As part of the Stakeholder Management & Business Development team, the Account Executive will be responsible for the following key performance areas:

• Building and maintaining strong relationships with members, including staff representatives at corporate clients.

• Ensuring high levels of customer satisfaction through proactive communication, efficient query resolution, and providing a positive experience.

• Development and implementing strategies to retain existing members, including personalised engagement and addressing concerns.

• In some cases, managing and maintaining membership data, ensuring accuracy and integrity.

• Providing regular reports on retention rates, customer satisfaction, and other relevant metrics.

• Contributing to product benefit review and service standards through consistent reporting of customer feedback.

Education:

• A degree in Marketing, Communications, Public relations, Business, Management or a related field.

Experience:

• Minimum of three (3) years post professional qualification experience in customer service, sales or marketing environment. Experience in call center management and social media management is needed. Background in a healthcare or medical aid environment would be an added advantage.

Skills & Competencies:

• Strong interpersonal skills.

• Excellent verbal and written communication skills.

• Proficient in computer applications.

• Customer focus.

• Ability to work under pressure and meet deadlines.

Tagged as: PULAMED