Job Description

Posted 1 month ago

BH Botswana, the JCB Dealer for the Republic of Botswana, is a leading supplier of construction, mining and agricultural equipment throughout the country.
We have an opportunity for a driven and experienced National Aftermarket Manager to join our performance-driven organization and be part of the prestigious JCB brand.
This challenging position involves driving business growth in service and parts business, managing a dynamic aftermarket team across the country, and the continual development of new opportunities, while maintaining the market-leading level of service that our large, long-term customer base has come to expect.

Key Responsibilities

* Oversee all national aftermarket operations.
* Lead and manage service teams, parts departments, and technical support staff.
* Drive revenue growth through service operations, parts sales, and supported equipment retails.
* Develop and implement strategic plans to improve aftermarket profitability.
* Develop, sell and manage contracts and agreements for business.
* Identify opportunities for growth.
* Maintain market knowledge of competitor offerings and developments.
* Ensure high levels of customer satisfaction and service delivery standards.
* Manage and meet business KPIs, and cost control across all departments.
* Build, manage, and maintain strong relationships with key customers, suppliers, and OEM partners.
* Monitor and improve service quality, warranty claims, and warranty processes.
* Continual development of new and existing businesses.
* Monitor, analyse, and report all relevant performance metrics.
* Ensure compliance with safety, environmental, and operational policies.
* Recruit, train, and develop aftermarket team members.
* Stay up-to-date with news & knowledge of the regional mining and construction sectors.

Requirements

* Minimum of 10 years’ experience in heavy equipment OEM aftermarket operations in similar or related positions.
* Commercial experience is preferred over technical knowledge.
* Proven B2B sales experience, with demonstrated commercial and operational success.
* Strong leadership, organizational, and communication skills.
* Extensive technical understanding of earthmoving machinery; experience with the JCB brand is an advantage.
* Customer-focused and a strong customer-focused mindset.
* Technical qualifications.

Key Competencies

* Strong customer-centric mindset with a commitment to service excellence.
* Ability to work with urgency, efficiency, and precision in a fast-paced environment.
* Exceptional verbal and written communication skills for effective stakeholder engagement.
* Self-motivated and able to operate independently with minimal supervision.
* Demonstrates pride in work, ambition to grow, and a proactive approach to challenges.

Terms & Conditions

* Position is Gaborone-based.
* Regular travel is required between company sites, customers, and project sites.
* Oversees two workshops, three service depots, and two parts departments.
* Business development is a critical component of this role.
* This is a full-time position (Monday to Friday), with occasional additional hours.
* This is a market-leading employment opportunity with a highly competitive salary.

Additional Benefits Include:

* Pension
* Health Insurance
* Company Vehicle
* Company Mobile Phone

Tagged as: BH BOTSWANA JCB