If you’ve ever stared at the Viu Login Viu screen wondering why your password isn’t working—or where that one-time email with your login details went—you’re not alone. Whether you’re a student trying to access VIULearn, or an employee logging into Outlook or Teams, signing in through Viu Login Viu is your gateway to everything at Vancouver Island University.
This guide breaks down everything from creating your account to resetting a forgotten password, navigating login errors, and understanding account access timelines. We’ll also walk you through exactly how to use the Viu Login Viu portal effectively, ensuring you spend less time troubleshooting and more time focused on learning or working.
What Is Viu Login Viu?
The term “Viu Login Viu” refers to the centralized sign-in system Vancouver Island University (VIU) uses to allow secure access to a variety of campus-wide digital services. All students, faculty, and eligible affiliates use the same access point to log in with their VIU Computer Account.
This account isn’t just for email. With it, you can access:
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VIULearn (D2L)
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Microsoft 365 apps (Word, Excel, Outlook, Teams)
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VIU-Secure WiFi and Eduroam
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VIUTube (YuJa)
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Campus computers
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VIU administrative portals
In short, if you’re doing anything digital at VIU, you’ll need this login.
How to Access the Viu Login Viu Portal
The primary login page is here:
🔗 Viu Login Viu Portal
Here’s what you’ll see:
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Username: Enter your VIU email address. For students:
firstname.lastname@my.viu.ca. For staff:firstname.lastname@viu.ca. -
Password: Your unique VIU password.
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A link for password recovery if you’ve forgotten your login.
If you’re setting up your account for the first time, you’ll also be prompted to enable Multi-Factor Authentication (MFA)—usually through the Microsoft Authenticator app or via text message codes.
Getting a VIU Computer Account
Students and Employees
You’ll receive an email before your first day with the following:
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Your VIU email/username
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A temporary password
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Instructions to log in and change your password
Account Format
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Student Email/Login:
sam.booker@my.viu.ca -
Employee Email/Login:
jane.doe@viu.ca
If you already attend or work at VIU, you likely already have this account—no need to re-register.
Resetting or Changing Your Password
Forgot your password? Resetting it is simple:
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Visit the password reset page
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Enter your email
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Click Forgot my password
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Follow the verification prompts
💡 Important: If you’re logged into another Microsoft account (especially from a different institution), use a separate browser or an incognito window.
If you’re logging in for the first time, you’ll be prompted to:
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Confirm your identity
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Set up two-step verification
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Change your temporary password
Password Requirements:
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Minimum of 8 characters
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Include 3 of the following: uppercase, lowercase, number, special character
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Cannot contain your name
When Access Ends: Account Disabling & Retention
Understanding how long your access lasts is crucial, especially for temporary staff or students finishing a program. Here’s what happens after you leave:
| User Type | Disabled When |
|---|---|
| Students | 120 days after final class |
| Regular Employees | 1 day after appointment ends |
| Temporary CUPE | 1 day after last shift |
| Casual Staff | 90 days after last pay |
| Affiliates | 1 day after affiliation ends |
What Happens When It’s Disabled?
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You lose access to systems and files.
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Data is retained for 1 year before deletion.
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Papercut (printing credit) is removed.
What If It Gets Reactivated?
If re-enabled within a year, everything is as you left it—no password reset required.
Exceptions and Special Cases
Some systems don’t use the standard VIU login:
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VIUBlogs (WordPress)
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Experience Hub
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Library Catalog
These may require your student number as the username. VIU is working on unifying login formats for these systems as well.
Student Record vs. VIU Computer Account
These are not the same:
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Student Record Account: Uses your student number and a separate password.
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VIU Computer Account: Uses your email address and accesses most systems.
Need to reset your Student Record password? Go here for instructions.
Troubleshooting Common Login Issues
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Wrong email format: Double-check for typos or case sensitivity.
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Multiple accounts: Students who are also staff should use a different browser for each login.
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System lag after password changes: It might take a few minutes for all systems to sync.
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Incorrect email in Microsoft 365: Update your personal email in your Student Record and retry in 2 hours.
Need Help with Viu Login Viu?
You’re not alone. VIU has a dedicated support team ready to assist you:
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Students: 📧 StudentTechHelp@viu.ca
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Employees: 📧 ithelp@viu.ca
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📞 Call: 250-740-6300 or 1-833-902-6301 (toll-free)
Security Tips for Your VIU Account
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Never share your password—not even with IT support.
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Use strong, unique passwords and update them regularly.
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Enable and maintain 2-Step Verification for maximum security.
Final Thoughts
The Viu Login Viu system is a centralized, secure way to connect to nearly every digital resource offered by Vancouver Island University. While logging in for the first time or resetting your password might feel like a hurdle, the system is built with security and simplicity in mind.
From understanding your account format to troubleshooting login issues, this guide is your go-to resource for smooth, uninterrupted access. Bookmark it, share it, and most importantly—don’t let a forgotten password get in the way of your education or work.
