Customer Services Manager at G4S
Job Description
Purpose
To coordinate the provision of contractual and ad hoc security services to customers within their area of responsibility, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.
Key Performance Areas
Effective management of contracts financial performance
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Control Direct Wage costs through Easy Roster management;
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Manage overheads costs in line with budget;
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Control of overtime and annual leave provisions;
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Achieve contract profitability in line with agreed target margins;
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Achieve revenue growth in existing contracts through successful implementation of escalations, and;
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Manage and achieve DSO targets.
Effective management of staff within contracts
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Staff turnover control, and proper allocation of staff to positions and structures;
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Effective Direct Labour management including rosters & shift patterns;
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Control of overtime and manage annual leave provisions;
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Management of staff motivation levels through adherence to employee engagement plans;
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Coordinate performance assessments of all subordinates as well as coming up with performance contracts for their team and development plans for succession plans as well as business continuity;
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Ensuring that acceptable standards of behavior as required by G4S’s code of conduct and disciplinary code at work are maintained by all employees in region; and
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Ensuring that discipline is maintained within the division and all disciplinary actions are conducted in
How to apply
- “At G4S, we embrace diversity in all forms, welcoming applications from qualified individuals irrespective of gender, race, religion, disability or any other background. Join us in our commitment to diversity” To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https://atscareers.g4s.com not later than 03 July 2025. Applications must be addressed to: The Human Resources Director G4S (Botswana) Limited P.O Box 1488 Gaborone NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful.
Skills:
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